Notable Accomplishments & Skills
Program & Project Management
Manager of all learning and development programs, projects, and strategy in partnership with department stakeholders for ice cream brand with over 900 employees and 21 locations.
Orchestrated remote cross-functional teams to plan, construct, and open 8 new ice cream shop locations, including a high-profile shop at Disneyland and a pop-up at Coachella, on-time and under budget by an average of 10%.
Spearheaded development and roll-out of custom-built labor management and scheduling software.
Managed the implementation of Lean process improvement project to reduce store inventory by 15%.
Led a team of 20+ to open and operate a $2M restaurant & bar.
Instructional Design & Facilitation
In partnership with subject matter experts and key stakeholders, designed and developed over 200 hours of content in leadership, training skills, customer service, communications, operations, and performance management.
Delivered over 1000 hours of content for groups up to 100+, including a Train the Trainer program to develop the skills of over two dozen trainers who subsequently on-boarded hundreds of Salt & Straw employees.
Led remote team to redesign 15-hour instructor-led training ethics course for virtual delivery.
Facilitated on-boarding and training for over 1000 new employees at Apple across 17 locations.
Technology & Graphic Design Skills
Highly experienced in Adobe Creative Cloud - specializing in InDesign, Illustrator, Photoshop, and Premiere Pro; MS Powerpoint, Word & Excel; Google Suite; Adobe Captivate; Articulate Storyline 360; Smartsheet; Trello; Mural; Snagit; Movavi.
Experience with Agile management, Scrum, and Design Thinking.
Research Experience, Publications & Education
Peer-Reviewed Journal Article
Pearson, J. (2020, August). Engaging a belief in learning styles to encourage a growth mindset. Performance Improvement (59)7, 19-24.
Boise State University
College of Engineering
February 2020 - August 2020
Researched and wrote literature review for National Science Foundation grant project
Boise State University
Master of Science: Organizational Performance and Workplace Learning
Bachelor of Arts: Child Development
Teacher Certification: Elementary Education
Judge Learning Solutions
July 2020 - Present • Portland, OR
Learning & Development Project Manager
Lead all aspects of development and delivery of custom learning solutions for clients.
Serve as Instructional Designer on eLearning projects.
Salt & Straw
2016 - 2020 • Portland, OR
Consultant • 1/20 - 3/20
Provided learning and development guidance, support, and training.
Learning & Development Manager • 1/19 - 1/20
Owned and implemented training strategy, development, and delivery.
Operations Services Manager • 1/18 - 3/19
Project manager for company initiatives in learning and development, operations, and new shop openings.
Learning & Development Specialist • 4/16 - 1/17
Managed and maintained all training and on-boarding.
2012 - 2016
Concept Entertainment • Portland, OR • 9/15 - 4/16
Whole Foods Market • Chapel Hill, NC • 1/13 - 8/15
Jill Pearson Designs • NC & OR • 1/12 - 4/16
The Lake House
2008 - 2011 • Loch Arbour, NJ
Sports Bar Owner
Oversaw all aspects of $2M restaurant and bar.
2006 - 2008 • New York, NY/Cupertino, CA
Regional Field Trainer, Apple Retail
Facilitator and developer of training for 60+ global retail store teams.
The Princeton Review
2000 - 2005 • New York, NY
K-12 Services Director of Professional Development • 6/03 - 12/05
Managed creation and delivery of training & development seminars for teachers.
Test Preparation Director of HS Programs • 11/00 - 6/03
Defined and created programs for standardized test preparation & enrichment.