RESUME

Highlights

Learning & Performance Expert: Propelled large retail tire company to increase internal promotion rate by 52% through the creation of effective ongoing manager development program.

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Collaborative Innovator: Collaborated with Apple design teams to create and implement new remote retail training programs to effectively train seasonal hires, saving over 20% in seasonal hiring expenses.

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Strategic Business Partner: Partnered with Director of Operations and VP of Human Resources to pioneer Salt & Straw ice cream company L&D vision, strategy, and execution, supporting a growth rate of more than 300% over 4 years.

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Detailed Program Manager: Spearheaded over 50 successful learning projects each valued up to $1M, by leading teams of internal designers and external vendors and managing client relationships, with a repeat client rate of over 80% and a net promoter score of 71.

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Effective & Engaging Facilitator: Facilitated onboarding and training for over 1000 employees while opening 17 new Apple Retail locations; Facilitated onboarding and leadership training for all employees of Salt & Straw ice cream as first member of training team.