RESUME
Notable Accomplishments & Skills
Program & Project Management
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Manager of all learning and development programs, projects, and strategy in partnership with department stakeholders for ice cream brand with over 900 employees and 21 locations.
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Orchestrated remote cross-functional teams to plan, construct, and open 8 new ice cream shop locations, including a high-profile shop at Disneyland and a pop-up at Coachella, on-time and under budget by an average of 10%.
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Spearheaded development and roll-out of custom-built labor management and scheduling software.
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Managed the implementation of Lean process improvement project to reduce store inventory by 15%.
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Led a team of 20+ to open and operate a $2M restaurant & bar.
Instructional Design & Facilitation
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In partnership with subject matter experts and key stakeholders, designed and developed over 200 hours of content in leadership, training skills, customer service, communications, operations, and performance management.
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Delivered over 1000 hours of content for groups up to 100+, including a Train the Trainer program to develop the skills of over two dozen trainers who subsequently on-boarded hundreds of Salt & Straw employees.
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Led remote team to redesign 15-hour instructor-led training ethics course for virtual delivery.
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Facilitated on-boarding and training for over 1000 new employees at Apple across 17 locations.
Technology & Graphic Design Skills
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Highly experienced in Adobe Creative Cloud - specializing in InDesign, Illustrator, Photoshop, and Premiere Pro; MS Powerpoint, Word & Excel; Google Suite; Adobe Captivate; Articulate Storyline 360; Smartsheet; Trello; Mural; Snagit; Movavi.
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Experience with Agile management, Scrum, and Design Thinking.
Research Experience, Publications & Education
Peer-Reviewed Journal Article
Pearson, J. (2020, August). Engaging a belief in learning styles to encourage a growth mindset. Performance Improvement (59)7, 19-24.
https://doi.org/10.1002/pfi.21927
Research Assistant
Boise State University
College of Engineering
February 2020 - August 2020
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Researched and wrote literature review for National Science Foundation grant project
Boise State University
Master of Science: Organizational Performance and Workplace Learning
Connecticut College
Bachelor of Arts: Child Development
Teacher Certification: Elementary Education
Professional Experience
Judge Learning Solutions
July 2020 - Present • Portland, OR
Learning & Development Project Manager
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Lead all aspects of development and delivery of custom learning solutions for clients.
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Serve as Instructional Designer on eLearning projects.
Salt & Straw
2016 - 2020 • Portland, OR
Consultant • 1/20 - 3/20
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Provided learning and development guidance, support, and training.
Learning & Development Manager • 1/19 - 1/20
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Owned and implemented training strategy, development, and delivery.
Operations Services Manager • 1/18 - 3/19
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Project manager for company initiatives in learning and development, operations, and new shop openings.
Learning & Development Specialist • 4/16 - 1/17
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Managed and maintained all training and on-boarding.
Graphic Designer
2012 - 2016
Concept Entertainment • Portland, OR • 9/15 - 4/16
Whole Foods Market • Chapel Hill, NC • 1/13 - 8/15
Jill Pearson Designs • NC & OR • 1/12 - 4/16
The Lake House
2008 - 2011 • Loch Arbour, NJ
Sports Bar Owner
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Oversaw all aspects of $2M restaurant and bar.
Apple
2006 - 2008 • New York, NY/Cupertino, CA
Regional Field Trainer, Apple Retail
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Facilitator and developer of training for 60+ global retail store teams.
The Princeton Review
2000 - 2005 • New York, NY
K-12 Services Director of Professional Development • 6/03 - 12/05
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Managed creation and delivery of training & development seminars for teachers.
Test Preparation Director of HS Programs • 11/00 - 6/03
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Defined and created programs for standardized test preparation & enrichment.